Right to Cancel
You have the right to cancel your order within 14 days without providing any reason.
The cancellation period expires 14 days after the day you, or a third party designated by you (other than the carrier), receives the Product.
To exercise your right of withdrawal, you must notify us of your decision by sending a clear statement via email to:
Once we receive your returned Product, we will process your refund within 30 days. Refunds will be issued using the same payment method used for the original purchase, and you will not incur any refund fees.
Return Conditions
To be eligible for a return, please ensure that:
- The Product was purchased within the last 14 days.
- The Product is unused and in its original packaging.
- The Product is returned in its original condition.
The following items cannot be returned:
- Products made to your specifications or clearly personalized.
- Perishable goods or products that have passed their expiration date.
- Products that, by their nature, have been inseparably mixed with other items after delivery.
- Opened, used, or consumed products.
We reserve the right to refuse any return that does not meet the above conditions.
Returning Your Order
Before returning any Product, you must contact us by email at:
You are responsible for all return shipping costs and the risk of loss or damage during transit.
We recommend using a tracked shipping service, as we cannot issue a refund without receiving the returned Product or proof of delivery.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 30 days.
Shipping costs are non-refundable unless the return results from our error or a defective Product.
Gifts
If the Product was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the returned Product.
If the Product was not marked as a gift, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original purchaser.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
Email: contact@lyven.com